Finding a Therapist in the Age of Managed Care
Finding a therapist can be a challenge, here are some ideas on how to find someone. I am not directly involved with any of the organizations mentioned below but they may be helpful as they are connected with therapists who take insurance. If you are looking to see me directly, skip right to number 4.
1) Call Therapy Matcher at 617-720-2828. They are staffed by other therapists. You can explain what you are looking for, where you are, who your insurance is and they will likely give you some options of people you can call who have availability.
2) Massachusetts Psychological Association at 781-263-0080. Same as above, if you tell them what you are looking for and where along with what your insurance is they should be able to provide you with names of clinicians.
3) Interface is a program at William James which is a local school that trains psychologists. Interface finds therapists for people locally. Their number is: 888-244-6843.
2) You can call your insurance company and ask for a care coordinator or someone in customer service. If you insist (unfortunately, sometimes you do need to be insistent), they often will make the calls on your behalf and find someone who can see you. This is usually not something insurance companies will offer up without you advocating for your needs. The other option is to simply get a list of therapists who are in network with your insurance and call them yourself.
3) If you have out of network benefits you can see anyone you want. You just need to be sure you are aware of the out of pocket costs.
4) If you try the above options and are still stuck you can really step up your self advocacy game and ask your insurance for a single case agreement. You should have someone in mind, a specific clinician who you want to see in order for this to work. Call your insurance company, explain no one is available to see you, you need care, you’re concerned you cannot find someone, you’ve tried the above steps and this is not OK. You then say “I would like to request a Single Case Agreement to see _________(name of therapist).”
Keep in mind, you have the law of Mental Health Parity on your side. This means insurers are legally obligated to cover treatment for mental health issues in the same manner they would for a physical medical condition. If you are looking for help for yourself or a family member and want to use your insurance the above steps give you a fighting chance to find the care you are looking for.
Feel free to email or call me if you have questions about this process. I am keenly interested and passionate about making sure people have access to quality care.